Self Help

Using our support sites will get you detailed help at any hour... When you are seeking help and you can not work through the support sites then your next step is to contact us via email or over the phone during our normal support hours.
 

Daily Phone Support
You can contact our support department during normal business hours:

Monday through Friday (closed some major holidays)
m - f          6:00 am to 9:00 pm, Pacific Standard Time

Call our support line: + 1 (888) 949-SITE and select option number 2 to go right into support.


Online Chat / Contact Form
During normal hours, you can get support using our chat program. If we are not online then you will be able to leave a message using this link.

[ CHAT COMING SOON... ]

After Hours Voice Notification System
Although we tightly monitor our systems with remote notification programs some emergencies do arise. This is an after hours number that will allow you to leave a voicemail. The voicemail will page a group of people. Make sure you leave important details, like your domain name, your email address, your best phone to reach you on and the exact issue that you are experiencing. As long as the issue does not involve some random act of god, we will correct the issue immediately upon receipt of your voicemail.

Call our emergency hotline: + 1 (888) 949-SITE and select option number 1 to go right into support.

Here are a few questions and answers for people that are not current ProNeticas customers.
 

• Does ProNeticas work with Outlook, Blackberry, Thunderbird, or any POP3 Client?
  Yes, we work with any POP3 client. We also work with any SMTP client so that you can send email through most of the major programs. We also support IMAP, which means that anything you login to your email with that supports IMAP will see all the same folders. Most programs and handheld devices support the power of IMAP.
  
  
• How much storage space do I get with my account for email, files, and backend data storage?
  We actually increase our storage everyday. As of January 2009, our base is 1 GB of space per email account in your plan. You also get 4 GB of web storage in your backend for file and data storage. We increase these limits all the time at no charge to you.
   
• What makes ProNeticas different?
  That is a great question and we love answering it. Lots of companies build websites, but most are either design heavy or database heavy. We are right in the middle and very proud of that designs and programming accomplishments we have achieved. ProNeticas strives to be different by providing the best of all worlds in an affordable package. We also know what makes a website successful, all that knowledge is applied to your site. We aim to be the leader in professional websites for any business, individual, contractor, or company.